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Hospitality Technology, Fully Managed

Technology That Supports Your Operations

We provide a full suite of IT services designed to keep your property running efficiently, securely, and without disruption. Whether you’re managing a single hotel or an entire portfolio, our approach is tailored to your operational needs — supporting everything from daily troubleshooting to long-term strategic planning.

Managed IT Services

We provide fully managed IT support with a dedicated, hospitality-trained team available around the clock. From user support to system monitoring, we ensure your technology performs when you need it most.

  • 24/7/365 remote and onsite support

  • Network, server, and workstation monitoring

  • User onboarding and troubleshooting

  • Disaster recovery management

Cybersecurity & Compliance

We help safeguard your environment against evolving threats while ensuring compliance with industry standards, including PCI.

  • Threat detection and prevention

  • Data protection and encryption

  • Firewall and network security

  • Compliance assurance and reporting

Infrastructure & Network Solutions

Your infrastructure is the backbone of your operation. We design, implement, and support networks that are fast, secure, and built to scale.

  • Network design, installation, and upgrades

  • Wi-Fi optimization and guest connectivity

  • Server and cloud solutions

  • Hardware procurement and deployment

Hospitality Systems Support

We support the systems that power your property and guest experience, ensuring everything works together efficiently.

  • PMS, POS, and payment systems

  • Guest-facing technology and mobile integrations

  • PBX, door locks, and access control

  • System integrations and vendor coordination

Project Management & Transitions

We support new builds, renovations, and ownership or management transitions from start to finish.

  • IT assessments and due diligence

  • Technology roadmaps and planning

  • Full implementation and deployment

  • Vendor coordination and oversight

Strategic Consulting & Cost Optimization

We work closely with ownership and management teams to create long-term technology strategies that drive efficiency and reduce unnecessary spend.

  • CapEx and OpEx planning

  • Portfolio-wide technology strategy

  • Telecom and contract review

  • Cost containment initiatives

“We started using ESP when they first started out. I have used them for two decades and over three different companies. They are great at takeovers and have never disappointed. With all of their growth and taking on more sophisticated projects they have never lost sight of us as a customer. They are still very responsive and best of all proactive in avoiding issues and surprises. I recommend them to all my friends.”

David McCaslin
Partner, Capstar Advisors

“I have worked with ESP for many years throughout my career. Finding a trustworthy IT company is rare, but ESP has proven to be much more than just a vendor—they are a true extension of our team. Their commitment to managing our hotels’ technology infrastructure and ongoing support allows us to focus on daily operations with confidence. ESP's expertise in transitioning multiple hotels within tight timelines has been a key factor in the growth of EOS Hospitality.”

Simon Mais
CEO, EOS Hospitality

“ESP took over as our primary IT provider for our hospitality assets in all areas providing overall daily support and capital planning implementation services. Their leadership and vision helped us align our tech stack, drive efficiency, reduce downtime, and improve our security as a division. Their partnership has been invaluable as we work daily to drive the guest experience at Southern to be best in class in all areas.”

Jeff Brainard
Vice President, Hospitality & Sales, Southern Management Companies—Hospitality Division